The Voice360 platform
Every conversation.
Connected.
The phone system at the heart of your business, with the customer tools and AI to make every next step easier.
01 / AI Agents
AI agents, ready to help
Give callers a first answer, capture requests, and connect conversations to your team.
Real-Time Voice AI
Voice conversations that use your business information and call-handling instructions.
- AI-powered responses
- ElevenLabs integration for natural TTS
- Multilingual conversations
- Real-time sentiment analysis
- Context-aware conversation memory
Text & Chat AI
Automated SMS and MMS responses with smart escalation to your team.
- AI-powered SMS/MMS responses
- Smart escalation to humans
- Conversation history tracking
- Auto-reply templates
Knowledge Base & RAG
Train your AI with custom knowledge bases using RAG (Retrieval-Augmented Generation).
- Upload company documentation
- Product information training
- FAQ automation
- Vector embeddings for accuracy
- Continuous learning capabilities
Custom Voice Cloning
Create branded AI voices that match your company's personality and tone.
- Custom voice profiles
- Emotional expression control
- Brand-aligned personalities
- Multiple voice options
- Natural intonation and pacing
Smart Call Handling
AI handles complex scenarios including qualification, scheduling, and support.
- Lead qualification and capture
- Appointment requests and configured scheduling workflows
- Technical support troubleshooting
- Order taking and processing
- Intelligent call routing
Webhooks & API
Connect AI events to your existing tools via webhooks and REST API.
- Outbound webhooks on call events
- Contact sync via webhook payloads
- Trigger external workflows on AI actions
- REST API for custom integrations
- Real-time event notifications
AI Performance Analytics
Track AI agent performance with detailed metrics and conversation insights.
- Call transcription & analysis
- Customer satisfaction scoring
- Conversation flow optimization
- ROI tracking and reporting
- Resolution rate tracking
02 / Phone System
Your business phone system
Complete cloud PBX with advanced call routing, queuing, recording, and management tools.
Cloud PBX
Full-featured business phone system with desktop and mobile calling options.
- Unlimited extensions
- Local & toll-free numbers
- Call forwarding & transfer
- Call parking & paging
- Intercom functionality
Call Queues & Groups
Intelligent call distribution with unlimited queues and ring groups.
- Unlimited call queues
- Custom ring strategies
- Music on hold customization
- Queue priority management
- Real-time queue monitoring
Call Recording
Automatic call recording with secure cloud storage and easy playback.
- On-demand or automatic recording
- Secure cloud storage
- Search and filter recordings
- Configurable retention (90/180/365 days)
- Compliance-ready archiving
Advanced IVR
Multi-level IVR menus with time-based routing and custom announcements.
- Drag-and-drop menu builder
- Time-based routing rules
- Holiday scheduling
- Custom audio prompts
- Nested menu support
Voicemail to Email
Automatic voicemail transcription and delivery to email or SMS.
- Email delivery with audio attachment
- AI-powered transcription
- SMS notifications
- Voicemail-to-text
- Custom greetings per extension
Conference Bridge
Built-in audio conferencing for team meetings and client calls.
- Unlimited conference rooms
- PIN protection
- Moderator controls
- Join/leave announcements
- Recording capabilities
03 / CRM
Built-In CRM
Powerful customer relationship management integrated directly with your communications platform.
Contact Management
Centralized contact database with complete interaction history.
- Unlimited contact storage
- Custom fields and tags
- Automatic call logging
- Contact notes and attachments
- Complete interaction history
SMS & MMS Campaigns
Engage customers with text messaging campaigns and multimedia content.
- Bulk SMS messaging
- MMS with images and videos
- Campaign scheduling
- Delivery tracking
- Two-way conversations
04 / Calls & Texts
Calls and texts
Reach customers by phone and text from the same business numbers.
Voice Calls
Inbound and outbound calling with AI assistance and call analytics.
- Unlimited calling plans available
- Click-to-dial from browser
- Chrome extension for web dialing
- Call screening and filtering
- HD voice quality
SMS & MMS
Business texting with multimedia support and AI-powered responses.
- Two-way SMS conversations
- Image and video messaging (MMS)
- Bulk messaging campaigns
- Message templates
- Auto-reply capabilities
Connect your WhatsApp Business number and answer customers next to your texts.
- WhatsApp Business connection
- Two-way WhatsApp conversations
- Approved message templates
- Same thread list as SMS
05 / Analytics
Real-Time Analytics & Reporting
See call activity and team performance in dashboards and reports.
Live Dashboards
Real-time visibility into call center operations and team performance.
- Active calls monitoring
- Queue statistics
- Agent status tracking
- Call volume trends
- Customizable widgets
Call Detail Records (CDR)
Complete call history with searchable records and flexible reporting.
- Detailed call logs
- Duration and cost tracking
- Advanced filtering
- CSV export capabilities
- Long-term storage (90/180/365 days)
Agent Performance
Track individual and team performance with detailed metrics.
- Calls handled per agent
- Average handle time (AHT)
- First call resolution (FCR)
- Customer satisfaction scores
- Leaderboards and gamification
Customer Satisfaction
Measure and improve customer experience with CSAT and NPS tracking.
- Post-call surveys
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Sentiment analysis
- Feedback collection
Custom Reports
Build and schedule custom reports tailored to your business needs.
- Report builder interface
- Scheduled email delivery
- Multi-format export (PDF, CSV, Excel)
- Historical comparisons
- White-label reports
06 / Integrations
Connect your business tools
Use webhooks and our REST API to connect Voice360 with your existing business tools.
Outbound Webhooks
Push real-time events to any external system when calls, messages, or AI actions happen.
- Call events (answered, completed, missed)
- SMS/MMS send and receive events
- AI agent actions and resolutions
- Contact created or updated events
- Configurable per-event webhooks
REST API
Build custom integrations with our REST API for full programmatic control.
- RESTful API architecture
- WebSocket support for real-time events
- Contact and lead management endpoints
- Call control and SMS endpoints
- API key authentication
CRM & Tool Sync
Sync contacts, calls, and AI insights to your CRM or business tools via webhooks.
- Send call logs to connected tools
- Sync contacts bidirectionally
- Forward AI transcriptions externally
- Trigger workflows in external tools
- Connect webhook-compatible platforms
07 / Security
Account access & data controls
Manage staff permissions and discuss your data-handling requirements with our team.
Account security
Control access to your business communications.
- Staff permissions
- Access controls and logging
Healthcare practices
ITP360 signs a Business Associate Agreement. We review your practice’s call-handling setup before launch.
- Business Associate Agreement (BAA)
- Encrypted data storage
- Access controls and logging
Data Encryption
Discuss data storage and transport requirements for your deployment.
- Encrypted call recordings
- Secure key management
Access Control
Role-based permissions and multi-factor authentication.
- Role-based access control (RBAC)
- Multi-factor authentication (MFA)
- Single sign-on (SSO) support
- IP whitelisting
- Session management
Infrastructure Security
Enterprise-grade cloud infrastructure with high availability.
- Cloud infrastructure
- Cloud-based service
- DDoS protection
- Regular security patches
- Disaster recovery planning
08 / Automation
AI-Powered Automation
Let AI handle the repetitive work so your team can focus on what matters.
Smart Campaigns
Automated outbound calling and messaging campaigns with scheduling and tracking.
- Bulk SMS/MMS campaigns
- Automated calling campaigns
- Lead nurturing sequences
- Campaign scheduling
- Campaign performance analytics
Auto-Provisioning
Automatic service provisioning for phone numbers and features.
- DID number provisioning
- Port order automation
- Automatic feature activation
- Service order processing
- Instant number assignment
AI Call Intelligence
AI that analyzes calls and conversations to surface actionable insights.
- Smart call routing optimization
- Conversation summarization
- Sentiment-based escalation
- AI call transcription
- Automated follow-up suggestions